As I type this, I am having my ducts cleaned. About 30 including returns and the furnace. $543.00. I am watching the team do it and can see the clear vacuuming tubing and how dirty it has become. I like the gentleman’s comment on “stick your head in your vacuum and breath”….I get it. The team showed me the machine and it’s filtration system…and they will show me it again after the cleaning. However, like I said before, I am actively seeing the tubing that is clear before they start and how dirty it is once they begin and continue cleaning. Reputable company and not a “fly by night” coupon service. People don’t be so cheap, that is your problem.

I purchased a Groupon for cleaning of unlimited air ducts and one return vent for $39. I should have checked into their hours first because they only offer services during normal business hours. So, with no evenings or weekends available you have to take time off work. I asked Groupon for a refund when I realized this and they refused because it wasn’t within the three day window. Then they didn’t even show up or call for the appointment. I called them after they were an hour late and they were going to call the local dispatch office and have them call me back within 15 minutes. I did not receive that call. I called again and was told I would get a call back from a manager. That didn’t happen either. So I asked Groupon for a refund again and they gave me Groupon bucks. When the survey came asking if I was satisfied with the Groupon customer service I said no, I want real money. I got my real refund the next day. Seems to me Groupon should stop dealing with these companies.
After one company just took a cursory glance at our A/C and found nothing wrong, I called HVAC. I called them mostly based on Michael W's post on 8/10/14 where he told us the owner, Alberto, took his feedback and took it SERIOUSLY. That speaks VOLUMES to anyone who has been around long enough to know the characteristics of the serious players are and those who are the wannabes.
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