There is a lot of good, general information in the article. As with anything, the homeowner should do their due diligence in getting enough information to make an educated decision. Should duct-work be cleaned? YES! Does it need to be cleaned annually or even every second or third year? Not necessarily. It all depends on a bunch of variables. You're right that a well designed and balanced system will deliver the right amount of air flow, but sometimes conditions outside the home/business, make it a necessity to get the ducts cleaned. As for mold? NO filter is going to address a mold issue. If you have mold, you have a moisture issue that needs to be addressed. Also, in my 38 years of experience in the HVAC and sheet metal industries, washable filters are one of the reasons ducts need to be cleaned. They are no where near efficient in cleaning/filtering the air to the level that they should.
HVAC services is our go to contractor when it comes to our HVAC needs. Back in 2013, we were dealt some unforeseeable home projects, as our  HVAC was failing and needed to replace the whole system, e.g. Furnace, Blower, A/C, Condenser, Vents, etc... We reached out to a few HVAC companies (Contra Costa Heating and Air, EP builders, High Performance Heating and Air) so we could compare the bids for the job. We have had some issues with past contractors and after thoroughly screening a few of the above mentioned HVAC contractors, we awarded the bid to HVAC services because of their superior customer service and very reasonable pricing.
Hi guys if your not convinced yet that duct cleaning is a waste of time. I’m a HVAC business owner install heaters and air conditioners. Simple facts if you have an old system get a new return air fitted with a filter it will catch all the dirt and dust. If you still have as many do black flecks and stuff coming through it is the lining inside your ducting that has perished. So somewhere you have a hole or very old ducting. If you had rats etc its a hole somewhere. To clean, stick your vacuum in the outlet and push the hose as far as it will go this gets 99% of toys and coins fur and alike. Think about it if the object is not heavy it will come out the duct when unit is on. Service the heaters or air con units but not the ducting. I would go further to say that duct cleaning actually damages the ducting in my opinion.
Despite Bergendahl's experience, Vinick says NADCA's certification standards have improved the situation. "A lot of [service companies] weren't going about it the correct way," he says. “We have an anti-fraud task force, and we’ve gone after some fraudulent duct cleaners with the help of state attorneys general.” He suggests that in addition to NADCA membership, homeowners make sure their cleaners are an established business, have appropriate insurance and are registered to do business in their state and locality.
I recently did some remodeling and figured I’d get the air ducts cleaned in our 12 year old home. After obtaining 4 estimates between $572 and a whopping $3,075 for 25 vents and 2 air handlers, I knew I was in for a ride. I read through this blog and decided to use a $79 inspection camera I just found online (Home Depot) to take a look at all my ducts by removing the ceiling grilles first and then try to get into the ducts from the other end. From what I have just learned here, I believe that will take care of my “concerns”.

Some research suggests that cleaning heating and cooling system components (e.g., cooling coils, fans and heat exchangers) may improve the efficiency of your system, resulting in a longer operating life, as well as some energy and maintenance cost savings. However, little evidence exists that cleaning only the ducts will improve the efficiency of the system.
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